OUR SERVICES

When you work with Detox IT you're working with people who understand what it takes to run a successful business. IT is meant to support your business growth not hinder it. That's why our services have been specifically developed to meet the demands of growing businesses.

REMOTE SUPPORT

When something goes wrong it needs to be fixed immediately. Remote support means that we don't lose valuable time driving to your business to find out what's gone wrong. With a remote support plan in place, we can, in a matter of seconds, log in and diagnose the problem and better still – fix it. Remote support means your business has almost instantaneous IT support, it also means we can offer you support no matter where you are located. We currently manage systems for organisations in the Asia-Pacific region as well as many local businesses on the Sunshine Coast.

You can also rest assured that the confidentiality and integrity of your data will not be compromised because we have strict, quality-assured data control processes in place with all Remote Support clients.

SERVER SOLUTIONS

At Detox IT we have a unique approach to finding a Server solution for your business. Here's how it works; firstly we don't carry a large inventory of computer hardware. That means we don't have to push hardware into your business that might not be right the right fit for you. Secondly, we have no "standard system" that we sell. Every single Server system we install is specifically engineered to do what you want now and more importantly, what you might need it to do tomorrow. Our solutions are tailored to your business and customised to your needs.

We specialise in working with customers who need high performance, high quality Server systems, often across multiple sites. However we can also cater for those who are looking for small and simple systems. Every system we sell is fully backed by our on-going service guarantee.

We only sell systems that we ourselves would be happy to use, or already do use. You can therefore be assured that we only recommend systems of the highest quality standards.

ANTI-VIRUS & ANTI-SPAM

Security across your IT network is something that you can't afford to take lightly. Imagine all your sensitive data being exposed and your bank accounts suddenly drained – it happens more often that you might think. At Detox IT we pride ourselves on being at the forefront of IT security developments.

We will recommend only those security measures that we have tried and tested, or currently use ourselves. This includes a number of anti-spam measures that we can also put in place to ensure that your valuable work-time is not absorbed by filtering junk email or email that is potentially malicious.

EMAIL ADVICE

What would happen to your business if your email failed? Or all your email was lost entirely? Do you get frustrated trying to integrate email between work, home and your mobile phone or other device?

Email has become a huge part of how we do business and it's as important to your business as it is to ours, that's why we've spent time developing a high level of expertise in all aspects of email.

Whether you just need some basic email advice or you need a solution for a complex problem then Detox IT are equipped to assist. We can set up email systems for you that mean you will never lose an email or a contact even if your entire system goes down.

We can also help you bring all your email together between multiple sites, multiple devices and multiple computers. No matter what your email needs are, we can help you to get the right set-up.

PRODUCTIVITY MANAGEMENT

Most of us are simply too busy to be monitoring what our staff are up to on the Internet. While it's true that most of us do the right thing, an employer will be held responsible for the actions of their employees. What your staff do online can have enormous implications for your business and it's reputation. Not only that, but just a few minutes each hour of checking your Facebook account can add up to hundreds of lost hours each year in productivity.

Detox IT can set up a simple system which will monitor all of your office's internet traffic. We can also put measures in place that will prevent staff from accessing personal-use websites. If you are happy to allow staff to access personal sites on lunch-breaks for example, we can ensure that they are given that ability.

No matter what your policy, Detox IT can easily and quickly implement the right steps to ensure that your business is protected and that your team is on-the-job when they're meant to be.

CLIENT TESTIMONIAL
Medicine on Second

"Detox IT began servicing our computer needs in 2008, after much dissatisfaction with our previous IT provider. In one weekend, Detox IT resolved several computer issues that had previously troubled us for over 12 months!

They offer a fast, reliable service and we are particularly impressed that often, they can provide these services remotely."

Nicky Jardine
Practice Manager

CLIENT TESTIMONIAL
Noosa Clinic

"We have engaged the services of DetoxIT for approximately 2-3 years and during this time frame have been very impressed with the level of service and competency of the staff. No problem is too small or too difficult to fix. If ever there was an issue that was not readily solved they would always continue to find a solution. I would not hesitate to recommend DetoxIT as our preferred IT consultants."

Kate Bodycote
Practice Manager

CLIENT TESTIMONIAL
APTC

"Detox IT have been supporting our business for over 2 years and provide us with outstanding IT support. We have over 70 staff mostly located off shore in areas such as Fiji, PNG, Samoa, plus our Australia Head Office. They have been able to assist users remotely in a timely and consistent manner. I wouldn't hesitate in recommending Detox IT to others for their IT support."

Julius Zsadony
Logistics Officer

CLIENT TESTIMONIAL
Maroochy Water Medical

"Detox IT have provided us with the peace of mind and confidence that we needed to ensure that this vital aspect our medical practice could run smoothly. We no longer experience unresolved computer issues that disrupt our day to day work. We would highly recommend Detox IT to any business that requires professional, reliable IT support."

Kerron Bromfield
Practice Manager

CLIENT TESTIMONIAL
Wamuran Medical Centre

"The team at DetoxIT have delivered an exceptional level of service we had previously not experienced. They respond to service calls promptly and resolve any issues without any interruption to the core business which is extremely important. I would have no hesitation in recommending Detox IT as they provide a truly outstanding service that we believe is second to none."

Natalie Holzgrefe
Practice Manager

CLIENT TESTIMONIAL
Skill Centred Queensland

"We cannot speak highly enough of the service and support they have provided to us. After two years in the IT wilderness we had despaired of finding not only IT support that could deal with multiple offices over a wide area, but that could speak in common english and explain what the problem is then provide a solution."

Catherine Holliss
Fleet, Property & IT Manager

CLIENT TESTIMONIAL
Medicine on Second

"Detox IT began servicing our computer needs in 2008, after much dissatisfaction with our previous IT provider. In one weekend, Detox IT resolved several computer issues that had previously troubled us for over 12 months!

They offer a fast, reliable service and we are particularly impressed that often, they can provide these services remotely."

Nicky Jardine
Practice Manager